Little Zen One

Yes, we do! At Little Zen One, we’re proud to support birth workers, including doulas.

If you’re a practicing Doula, please find <a href="https://www.littlezenone.com/pages/babywearing-doula" rel="nofollow noopener noreferrer" target="_blank"><b>more information here</b></a>.

Do you offer discounts for Doulas?

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Why haven’t I received a response yet?

How do I contact Customer Service?

What is Little Zen One's Communication Policy?

Where can I follow Little Zen One on Social Media?

Contact Us

Do you offer a first-time customer discount?

What are Little Zen One's Sustainability practices?

Respectful Communication Policy

How do I become a Certified Babywearing Consultant or Educator?

What brands do you carry?

Who and What is Little Zen One?

Beware of Fake Websites Claiming to Be Little Zen One

Can I get a fit check for a carrier bought elsewhere?

How do I get a fit check?

When do you have sales?

Can I get my order by a specific date?

Affiliate programme and commissions

Can I see photos of the exact carrier before I buy?

I'm a creator, influencer or professional - how can we work together?

Bundles and Loot Bags: discounts, cancellations and returns

General Information

Can I use my Rewards Coupon with another Discount?

How do I sign up for the Loyalty Reward Program?

How do I earn Loyalty Points & Rewards

How do I redeem my Rewards?

I have two accounts - can you merge them and move my points?

Loyalty / Rewards Program

How can I see my favorite carriers?

Store Credit

I'm having trouble signing in to my account, what should I do?

Do I need to set up an account to make an order?

How do I reset my password?

Is my personal information kept private?

How can I remove my personal information from your database?

How can I review products?

I can't complete checkout (address, discount code, gift card or store credit)

Can I pay with two payment methods or split the payment?

My Account

Can I Add to My Order Without Ordering Again and Paying Extra Shipping?

Why can't I change my payment method after placing an order?

Can I use a coupon for a past order?

Can I Cancel, Add to, Modify or Change My Order?

Where is my Order?

What can I do if my order is going to the wrong address?

Where is my order confirmation?

Tracking says delivered but I don't have my order

I received the wrong item, or something is missing from my order

I received an extra item I didn't order

My order was cancelled but it arrived anyway

Can my order be shipped in more than one parcel?

Can I remove an item from my order before it ships?

Can I request a packing or handling change?

Order Questions

Will I be charged in USD or CAD? Will my bank charge extra fees?

Do you offer any discounts or promotions?

Do you offer Layaway?

How does 'Pay Later with Sezzle' work?

How do discount codes work?

Do you Price Match?

Do you sell gift cards?

Why are prices different on littlezenone.com and littlezenone.ca?

Payment

Product Registration

What Are Linen Nubs in Happy Baby Carriers?

What’s a Good Woven Wrap for Beginners?

What are "Tan" Happy Baby Carriers

What are the top wraps for hot climates?

What are Grade B or Seconds Items?

How to Choose a Baby Carrier?

What is Circola and an N-tag technology?

How do I wash a Woven Wrap?

How do I wash my DidyKlick?

How do I wash a DidyGo or DidyTai?

How do I wash wool?

How to break in a Woven Wrap?

How do I wash silk, linen or hemp?

Where can I see Product Reviews?

What do the different weaves mean?

Can I wear the Babywearing Cover over any carrier or car seats?

Can you wear a child on your back under the Babywearing Coats, Hoodies, and Jackets?

What is Softshell?

What does GSM mean?

Mystery Bundles

My product is damaged or faulty

My wrap or carrier measures a different size than the label

Are pulls, fluff and loose threads a fault or defect?

Can I change the waistband on my MySol or WrapMySol carrier?

Didymos carrier comparison: weight limits, panel sizes and growth room

Product Information

Woven Wrap Sizing - What Size do I need?

What size Integra do I need?

What size DidySling Ring Sling do I need?

What is a "Base Size" wrap?

Babywearing coat and jacket sizing: how do I choose my size?

Size Guides

What is a special order and how does it work?

How do I get notified when an item is back in stock?

Can I special order products not listed on the website?

How can I check if a size of Woven Wrap is ready to ship?

Are all items in stock?

Stock Availability

How do I remove myself from a TBYB list?

How long is the TBYB wait?

Can I participate in the Try Before You Buy (TBYB) program without a Facebook account?

Is TBYB a rental service?

If I buy from LZO am I buying a used carrier? Or are the ones on the site new?

Trouble joining a TBYB Facebook Messenger group?

What carriers are available to try in TBYB?

TBYB: What if I’m tagged for multiple TBYB items? Can I host more than one at a time?