If we sent the wrong item, or something is missing from your order, we'll make it right and it won't cost you anything: no return label fee, no restocking fee, no shipping charge.
Send us a photo first
Wrong item: a photo of what arrived, including the product label
Something missing: a photo of everything that arrived, and of the packing slip
We can't get started until we've seen them, because the photos are what tell us and our warehouse what happened.
What happens next
Something missing: we arrange for the missing item to be sent out to you.
Wrong item: we email you a prepaid return label for the item that arrived by mistake, and we release the correct item as soon as the carrier scans your return: you don't have to wait for it to reach us. Please mail the wrong item back within 3 business days of receiving the label.
Before you write to us
If your order was split into more than one shipment, check whether a second parcel is still on its way. Items from a single order can travel separately and arrive on different days.