This is about a Try Before You Buy carrier on loan to you, rather than one you own.
If the damage is serious please do two things:
Send us photos of the damage, and let us know when you noticed it.
Our TBYB team takes it from there and we'll come back to you.
What's normal and doesn't need reporting
Pulls, loose threads, fluff, weaver's knots and fabric that has softened with use. None of this affects safety or how the carrier works.
Will I be charged?
What a host is responsible for is set out in the Try Before You Buy Terms & Conditions, and our TBYB team will confirm where you stand once they've seen the photos. Reporting damage promptly and keeping the carrier where it is are the two things that help most.