If tracking hasn't updated on your TBYB carrier for the Try Before You Buy program, here is what to do. This applies to a Try Before You Buy carrier traveling between hosts, not a regular order.
These carriers are mailed from host to host instead of from our warehouse, so their tracking looks different. However, the expected delivery windows are the same as any normal package.
What to do
Send us the tracking number and tell us roughly when it was mailed. If you are the sending host, tell us the exact drop-off date.
Then leave it with us. Our Try Before You Buy team watches carriers in transit and will contact the shipping company if needed.
What not to do
Please do not open a claim with the shipping company yourself.
Please do not mail a replacement carrier to the next person.
Both actions make the original package harder for us to trace.
If you are the next host waiting for a carrier, you do not need to do anything. We will keep you updated and fix the schedule if it runs late.
Who is responsible during transit
Responsibility for a carrier in transit is explained in the Try Before You Buy Terms and Conditions.