Return & Exchange fees

Here's what a return or exchange costs, by situation.

All fees are charged in your order's currency. If you ordered in Canadian dollars, the CAD amount applies.
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Returns and exchanges are accepted within 30 days of delivery. See What is your Return Policy? for what qualifies.
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A refund has two fees: a 10% restocking fee and the return label fee.

The 10% restocking fee is calculated on what you actually paid for the item after any discount, not including tax. For example: an item listed at $200 bought with a $40 discount means you paid $160, so the restocking fee is $16.
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Your original shipping charge is not refunded.
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On an exchange the 10% restocking fee is waived. You pay:

If your original order had paid shipping, that original charge isn't refunded and isn't applied to the exchange.
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Store credit is treated like an exchange: the 10% restocking fee is waived. The return label fee still applies. Unlike an exchange there's no price difference or new shipping to pay, because you're not choosing a replacement item now.
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The table below shows the return label fee for each combination of item type, shipping on your original order, and order currency.

Product or Carrier means any non-outerwear item.

Outerwear means babywearing coats and jackets only. Covers, cardigans and hoodies use the Product or Carrier fee.
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If your order shipped free, the return label fee also covers the outbound shipping we originally paid. If you paid for shipping on your order, the fee covers the return label only.
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If you buy your own return label, we don't charge you a return label fee.

For a refund, the 10% restocking fee still applies. And if your original order shipped free, we deduct the outbound shipping we paid: $10.99 for products and carriers, $17.50 for outerwear. That's deducted once per order, not once per item.
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If your original order had paid shipping, nothing further is deducted: but the original shipping charge isn't refunded.
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Before you mail anything, send us a clear photo showing the item is new, unused, unwashed, not tried on, and has its original packaging, tags and inserts.
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If we or our warehouse made the mistake, no fees apply at all: no return label fee, no restocking fee, no shipping recovery. That covers a wrong item, a missing item, a duplicate shipment, and an order that shipped after it was confirmed cancelled by our team.

These are final sale: pre-orders, special orders, clearance and marked-down items, bundles, gift cards.
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An item bought at full price using a discount code is not a final sale item. It isn't eligible for a refund, but you can exchange it.
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Cancelling before your order ships isn't a return, and a different fee applies. See Can I Cancel, Add to, Modify or Change My Order?