There's a fault on a carrier I bought through TBYB - Try Before You Buy

This is about a carrier you bought at the end of a Try Before You Buy trial and have since found a fault on. Once you've bought it, it's treated like any other carrier you own.
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We'll open a manufacturer claim with the maker, the same as for any purchase. Send us clear photos of the problem and we'll tell you what the maker says.

Faults we'd expect to claim on: broken buckles or hardware, a torn seam, a snapped strap, or a part missing that should have been included.
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Send us the photos anyway. Older items are looked at individually rather than under a standard claim, and we'll be honest with you about what's likely.
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Some carriers are sold at with a known issue, a small mark, a missing non-essential part. Where that was documented at the time of sale, that particular issue isn't something we can put right afterwards, though we're happy to help you source a replacement part if one exists.
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