Why am I getting the error "discount code isn't available to you right now"?
If you are trying to use your Try Before You Buy discount code at checkout and receive this error, it usually happens for one of two reasons:
1. You are checking out with a different email address
Your TBYB discount code is securely linked to the exact email address you used when you participated in the program. If you are checking out using a different email (such as a work email, a secondary personal account, or Apple/Google Pay which might default to a different address), the system will not recognize your eligibility and will block the code.
2. The code has already been used
This specific discount is a one-time use code. If you have already applied it to a previous order to keep a carrier, the system will not allow it to be applied again.
How to fix it
If you haven't used your code yet and it is simply an email mismatch, we can easily fix this for you!
Please contact us and include:
The email address you originally used for the TBYB program.
The email address you would like to use as your primary email going forward.
We will update your customer profile so everything is linked to your preferred email, ensuring your discount works smoothly at checkout.