Because we process orders quickly, our standard policy is no order modifications once an order is placed.
However, as an exception, we can occasionally remove an item, but only if your order hasn't started the packing process yet and if the item wasn't ordered in for you. Removing an item is treated as a partial cancellation.
If we are able to make this exception, here is what you need to know:
Refunds are issued as store credit: The value of the removed item will be credited directly to your Little Zen One account, ready to use on your next order.
It may impact free shipping: If removing the item drops your order total below our free shipping threshold, the standard shipping fee will be applied to the remainder of your order.
When exceptions are not possible
It is a pre-order or had a longer processing time: Items that were ordered in for you or purchased as a pre-order cannot be removed.
It's already processing or shipped: Once an order enters our warehouse workflow, it can no longer be modified. At that point, you will need to follow our standard return process once the package is delivered (see Return & Exchange fees).
How to request a removal
Contact us as soon as possible with your Order Number and the exact item you would like removed.